FAQS


Low Cost Worldwide Shipping?
  • We ship via air and tracking worldwide at a low extra cost. 
  • The price you see is your total cost there is no additional tax or fees.
  • We have warehouses in USA, United Kingdom and China that ship all over the world for us.
  • Depending on where you are located we use the closest shipping center.
  • Shipping times can vary but we always use expedited shipping methods that on average have delivery times of 2-8 business days. 

When can I get the Tracking Number?

Tracking Number usually takes 1-3 business days to be generated. Please take note to allow 2 to 5 business days to update your tracking information. If you don't receive tracking number within 5 business days, kindly send us an email. If the tracking status is "not available" within 3 to 5 business days from the time you have received your tracking number, please send us an email too.

How long does the shipping/delivery take?

Please see the product page of the product you are interested in to see the current shipping estimate.  ***If you have not received your item after 14-21 days please reach out to us and we will help you come to a resolution.***

How can I track my product shipment?

We will send you an email regarding to the shipment tracking 1-3 days after the purchase.

What should I do if the received item is damage?

We only replace items if they are defective or damaged. Buyers are required to provide photographic evidence of the product defects to help@thenaturalposture.com

Can I get replacement for the damaged item?

Yes, within 7 days upon receiving the item. If the defect is valid, we will send another replacement to you.

    How do I contact you?

    If you have any questions that are not on this FAQ page, please email us at help@thenaturalposture.com where we will promptly get back to you!

    How to Properly Wear a Posture Brace/Corrector:
    1. Loosen and unvelcro/unhook all the adjustable straps & attachments. 
    2. Stand up straight and get in your best posture(standing against a wall helps). 
    3. With your best posture put the brace on and Velcro/tighten/hook any straps so that the brace has a small amount of tension/tightness against your body.
    ***Wear the brace/corrector on top of a shirt for increased comfort.

    USING YOUR BRACE LONG TERM:
    This is how you should wear the brace when you first start. When your body gets tired of holding that posture the brace will feel tighter which is a reminder that you need to straighten up and maintain your posture. The brace should not be so tight that it is uncomfortable to wear. Sizing could be an issue if it is too tight from day one. Over time you can tighten the brace to further achieve better posture. 

    The purpose of the brace is to train your muscles so that they stay in the proper posture. The more you use it the better your posture will be. It took many years to develop your posture, don't expect results overnight. Consistency is key to improving your posture.

    WASHING INSTRUCTIONS:

    Hand wash or cold water on gentle washing machine setting is recommend. Hand wash in cool water with mild soap. Remove excess water and air dry away from heat. Don't iron and don't dry the brace in the dryer. 

     


    Questions, comments, something else? Please don't hesitate to contact with us here.

    There are several ways to get a hold of us!

    or
    or call/leave a voicemail:
    1 (434) 767-8873
    Office hours: 8 - 6pm EST

    The Natural Posture offers free exchanges and returns because we want to help you improve your posture.

    We have thousands of happy customers who have improved their posture with us.

    We are the posture improvement experts. We promise to help your posture or you will get your money back. 

    Buying items online can be a daunting task, so we want you to realize that there is absolute ZERO risk in buying something and trying it out. If you are not satisfied with your purchase please let us know. 

    We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance. Email us at help@thenaturalposture.com