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Exchange
If you would like to do an exchange, please email us at help@thenaturalposture.com
We want you to be fully satisfied with every item you purchase. We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for a full refund or exchange within 60 days of purchase. We offer a 60-day, 100% Satisfaction Guarantee for items that are returned to us in perfect, resalable condition with original packaging and tags attached.
Returns
If for any reason you are not completely satisfied with your products, we offer a 60 day full refund for unused and new products
• A 15% restocking fee will be applied for used or opened products
If you want to return your item please email us and we will provide instructions on how to return your item to get your money back. Email: help@thenaturalposture.com
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund.
If you would like to do a return, please email us at help@thenaturalposture.com
Changes on Orders
Buyers are allowed to make changes to orders placed, within 24 hours of making their purchases and before the orders are fulfilled. Additional charges will be incurred by the buyers for any changes made to the orders after 24 hours of making their purchases.
Buyers are not allowed to cancel their purchases after the orders are placed.
Replacement
In the events where the product received comes with manufacturing defects, buyers are entitled to request for a product replacement within 7 days of receiving the item. To request for a replacement, buyers are required to provide photographic evidence of the product’s manufacturing defects to help@thenaturalposture.com. If the case is deemed valid, The Natural Posture™ will cover related cost to deliver a replacement.
After 30 days of receiving the item, buyers can no longer request for item replacement for any reason.
Missing Shipment:
In the event your order is missing and your tracking shows delivered you have up to 7 days to report this to us. Please email us at help@thenaturalposture.com or start a conversation with us with the bottom right widget.
The Natural Posture™ offers free exchanges and returns because we want to help you improve your posture.
We have thousands of happy customers who have improved their posture with us.
We are the posture improvement experts. We promise to help your posture or you will get your money back.
Buying items online can be a daunting task, so we want you to realize that there is absolute ZERO risk in buying something and trying it out. If you are not satisfied with your purchase please let us know.
We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance. Email us at help@thenaturalposture.com
OUR PROMISE To You!
